Shipping & Return Policy

We ship all Elisabietta foldable flats from our headquarters in the Netherlands, with love and care.

Netherlands

  • Shipping Fee: €5.00
  • Delivery Time: 2–3 business days

Europe 

  • Shipping Fee: €10.00
  • Delivery Time: 3–5 business days

International

  • Shipping Fee: €20.00
  • Delivery Time: 5-10 business days

Please note: International customers are responsible for any customs duties or import taxes that may apply in their country. If duties/taxes are owed, the buyer will be contacted for payment before the package can be delivered. We are not responsible for any delays due to duties/taxes, and orders will be returned to the sender if payment is not received by the courier promptly. The customer would be responsible for shipping costs if they need the order reshipped due to being returned to sender.

Returns & Refunds

We hope you love your Elisabietta flats — but if something isn’t quite right, we’re here to help.

Return Conditions

  • Items must be unworn, in original condition, and returned in their pouch and original packaging
  • Returns must be requested within 30 days of receiving your order

How to Start a Return

Simply email us at info@elisabietta.com with your order number, and we’ll guide you through the return process.

Refunds

Once we receive and inspect your return, your refund will be issued to the original payment method within a few business days.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item arrived damaged or there was a shipping mistake on our side. 

Exchanges

We’re happy to offer exchanges for a different size or colour, subject to availability.

To request an exchange, email us at info@elisabietta.com within 30 days of receiving your order.

Items must be unworn, in original condition, and returned with the pouch and packaging. Once we receive your return, we’ll ship your new pair as soon as possible.

Please note: Return shipping costs are the responsibility of the customer.

For orders of 10 or more purchase with our bulk discount or personalised orders are not eligible for return or exchange. Also discounted and sales items are not eligible for return either.

Return Address

Elisabietta Returns
Beethovensingel 15
1901 XC Castricum

For any shipping-related inquiries, please contact our Customer Care team at info@elisabietta.com