ABOUT THE COLLECTION

Where can I find your shoes & accessories?

You can find us online, all year round! If you are in Qatar you can view our shoe collections, try them on and get them
in person. Also our accessories are available in person. Contact us at info@elisabietta.com to come and view our
collections!
We’re popping up regularly around town! Keep an eye out on our Instragram account and Facebook Page for our
whereabouts.
Our foldables are also available at The Cherry Moon on 366-368 King’s Road, Chelsea, London SW3 5UZ, United
Kingdom.

How do I make sure I keep my Elisabietta’s in great condition?

All our shoes are made of Spanish leather and suede, which are beautiful and durable materials. But as with all
leather shoes, please avoid getting them wet. But if they do get wet, not to worry. In a few simple steps you make sure
you keep them in great condition. Allow them to fully dry before wearing them again. For the inside of the shoe, place
a sheet of tissue paper or a paper napkin within the shoe and leave it for a few minutes. Repeat the process to dry out
the shoe completely. You can use a leather conditioner to protect them.
In the event your suede shoes have marks or dirt they can be easily removed with a brush or suede cleaner. To
safeguard your shoes against marks and dirt we advise you to occasionally treat them with a protector spray.

Dutch design, made globally.

All our shoes and are accessories are exclusively designed by our founder, Elsbeth. All designs are unique and one-of-a-kind. Inspired by everything around us. For the shoes, we are very proud of working with a family-owned factory who has been in the shoemaking industry for a very long time. Who takes care of all details, who knows where to get the most beautiful and durable materials for you and who applies to latest shoemaking techniques mixed with their shoe artisan knowledge.

SIZING

How does the sizing work?

We advise you to measure your feet using our sizing guide before placing your order. Our sizes vary by product –
ballerinas, mules and foldables. You can find the sizing guide on each product page. All sizes are European sizes
unless stated otherwise. We offer sizes 35 to 42.
Still not sure which size would be best? Don’t hesitate to reach out to us at help@elisabietta.com, and we’d be very
happy to help you!

ORDERING

Do I need an account to purchase from your online store?

You don’t need to have an account to place an order. However, with having an account you can check out faster as it
securely saves your address and payment details for future purchases. But it’s not mandatory if you just want to place
an order.

I have forgotten my password.

Don’t worry, you can easily reset it! Just go to My Account and click on the link ‘Reset my password’. Enter either the
email address or username on the account. Select Submit. Check your inbox for a password reset email. Click on the
URL provided in the email and enter a new password. Voila!

When will I get my order?

Our orders are shipped via PostNL. Tracking information for orders will be emailed to you with shipping confirmation.
The item(s) will be shipped within two business days of the order date. Domestic orders in the Netherlands will arrive
within 1 to 3 business days from the shipment date. Items shipped to European Union countries will arrive in 2 to 4
business days from shipment. And items shipped to the rest of the world will arrive in 3 to 6 business days from
shipment.

Can I change or cancel my order?

Once you have submitted your order, it cannot be changed or canceled. We encourage you to review your size details
and shipping information before completing the checkout process.

What payment methods can I use?

We accept Paypal, Visa, MasterCard and iDEAL. Please note that we do not accept any other methods of payment
apart from those listed above. All transactions will be made in Euros. All prices online are including VAT, unless
otherwise stated.

SHIPPING

What are the shipping charges?

PostNL ships all orders, both domestically and internationally.
– Domestic (Netherlands)* €5.00
– EU Countries* €10.00
– Rest of the world* €20.00
*Delivery charges are subject to change
Custom duties and taxes must be paid by the person receiving it and cannot be reclaimed from Elisabietta Holding
B.V.

Do you ship internationally?

We ship all over the world. Shipping rates are calculated at checkout. For delivery times please refer to our shipping
information.

How do I know when my order has been dispatched?

You will receive an email with your track & trace number when your item(s) is dispatched. With this number you can
track your parcel on https://www.postnl.nl/en/. If you have not received this email after 7 working days after having
placed your order please contact us at info@elisabietta.com.

Can I ship to an alternative address?

Yes! At checkout you can choose to get your item(s) delivered to an address other than your billing address. Please
note that once the order has been placed we are unable to change the address.

RETURNING & EXCHANGING

What is your return & exchange policy?

Unworn shoes that are still in their original condition and packaging can be returned for a refund within 28 days of
purchase. If you wish to exchange, no problem too. In just a few simple steps you can return your items to us. How?
Click on return & exchange policy here.

If you have any questions about your order, please don’t hesitate to email us help@elisabietta.com.

Can I return or exchange items on sale?

Items on sales cannot be returned for a refund or exchanged.