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After placing your order you will receive a confirmation email. We aim to dispatch your order within a maximum of 2
working days. Once your order has been dispatched a Shipment Confirmation email is sent to you, with a Track &
Trace number for you to follow your order. The tracking number will be active within 24 hours.
If, for some reason items in your order are out of stock, we will contact you via email to organise a replacement.






















Please be informed that in certain cases customs or import duties are charged once the parcel reaches the country of
destination. By the time your order passes through customs it may occur that you are charged for handling fees and
taxes. Any charges for receiving the parcel must be paid by the person receiving it. At Elisabietta, we have no control
over these charges and are not responsible for any customs and taxes applied to your order. Custom policies and
import duties may vary per country and are subject to change. Before you order we advise you to find out any current
charges so you are fully aware of any costs related to your order.


Our Returns & Exchanges Policy provides detailed information about the procedure to returning your order.